The money for your custom development, graphic design and web design projects may be refunded in full, less the cancellation fee.
If you claim a refund at any time before I have started to work on your project, the cancellation fee will be 20% of the full project cost. The other 80% will be refunded in full.
If you claim a refund at any time after I have started to work on your project, the cancellation fee will be calculated according to the progress of the project and the total amount issued back will be dependant upon my analysis of the time spent on the project.
There will be no refund beyond the initial 20% on projects that do not have a written agreement or a official quote page containing my letterhead. I strive to create the best website for you and if you are unsatisfied I will work hard to correct any problems that may exist.
In the event that both parties agree on canceling a project and that a refund will be issued, please be aware that the refunded amount may be issued over the course of multiple payments.
Note: This Refund Policy was created on 8/19/2009 and may be modified at anytime.